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60-Day Money Back Guarantee
The Plexus 60-Day Money Back Guarantee is for all Plexus customers and Ambassadors. Although the process and consequences are different for both. Be aware that as an Ambassador there is an effect on compensation and prizes or rewards when products are returned. Read through this section thoroughly for a complete overview!
60-Day Money Back Guarantee for Retail/Preferred Customers:
If a Retail or Preferred Customer is unsatisfied with a product purchased directly from Plexus, the Customer may return the product for a full refund of the purchase price within 60 days of the date of purchase. To obtain a refund, the Customer must contact Plexus Customer Service at 480-998-3490 or at email@example.com for authorization and additional instructions on the refund procedure. Because this return policy was created, in part, to allow Retail and Preferred Customers to try Plexus products, Plexus will only honor one refund request per product from any Customer, except where a product is received in a damaged or defective condition.
60-Day Money Back Guarantee for Ambassadors:
If you are unsatisfied with a product purchased from Plexus, you may return the product for a full refund upon notifying Plexus Customer Service at 480-998-3490 or at firstname.lastname@example.org within 60 days from the date of your purchase. An agent will assist you with the proper procedures in order to process your refund. Keep in mind that the return policy was created, in part, to allow Ambassadors to try Plexus products. Therefore, Ambassadors are limited to one refund request per product, except where a product is received in a damaged or defective condition. Any advancements in the Plexus Compensation Plan, bonuses or awards achieved as a result of these purchases will be reversed and the amount(s) deducted from the Ambassador’s refund.
Effect of Returns and Refunds on Ambassador Commissions:
Any Commissions paid to the Ambassador and his or her Up line for the Product returned by an Ambassador or Customer may be debited from the respective Upline Ambassador’s account or withheld from present or future Commission payments. An Ambassador agrees that he or she will not rely on existing Downline Organization Volume at the close of a Commissions period, as returns may cause changes to his or her Title, Rank and/or Commissions payout.
You can reach out to Plexus directly if you have additional questions.
Pro-Tip: Take confidence in knowing that Plexus stands behind their products! Be sure to share this guarantee if you have someone who is on the fence about trying the products. Just keep in mind the reprecussions when someone in your organization is seeking a refund for their products.